Get the answer to your most frequently asked questions.
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| Value Wedding Favors |
Ordering
How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out"
once on the shopping cart page YOU MUST UPDATE THE QUANTITY IN THE CART. Once you have entered your
shipping address, the shipping total will appear to the right of the "payment options" screen.
Can I place orders by phone?
No all orders are Internet only. Our customer-care consultants are available Monday through Friday 8AM to 6PM PST to
answer your questions by email. We'd love to talk to you! Our email address is
customerservice@valueweddingfavors.com. All e-mails are returned with in 24 hours.
Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please email customer service during regular
business hours Monday through Friday 8AM to 6PM PST. We will do everything we can to accommodate your request.
What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. You can also use Paypal for
your online payment.
Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Nevada (7.75%).
Do you have a minimum-order requirement?
Value Wedding Favors has no minimum-order requirement for most of our favors. There are some exceptions, please
check the product information pages.
Do you offer free samples?
No. You can order most of our favors in quantities of one with the exception of personalized, edible or items sold in a set.
You will be charged the unit price of the product plus shipping and handling.
Tracking and Order Confirmation
How do I check the status of my order?
Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from
our location.
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly
suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can
accommodate your request without any additional charges.
Shipping
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if
requested) plus shipping time equals delivery time. Each order is processed within three to five business days. If an item
requires personalization, production time could take up to 10 business days, depending on the item. Our "item details"
provide additional information on production, so be sure to check before ordering.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
Do you ship to Canada?
Yes, all customs taxes and duties are the recipient's responsibility.
Do you ship internationally?
At this time, we do not ship outside the U.S., U.S. Territories or Canada.
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and
overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium
shipping fee.
How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out"
once on the shopping cart page YOU MUST UPDATE THE QUANTITY IN THE CART. Once you have entered your
shipping address, the shipping total will appear to the right of the "payment options" screen.
Can I place orders by phone?
No all orders are Internet only. Our customer-care consultants are available Monday through Friday 8AM to 6PM PST to
answer your questions by email. We'd love to talk to you! Our email address is
customerservice@valueweddingfavors.com. All e-mails are returned with in 24 hours.
Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please email customer service during regular
business hours Monday through Friday 8AM to 6PM PST. We will do everything we can to accommodate your request.
What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. You can also use Paypal for
your online payment.
Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Nevada (7.75%).
Do you have a minimum-order requirement?
Value Wedding Favors has no minimum-order requirement for most of our favors. There are some exceptions, please
check the product information pages.
Do you offer free samples?
No. You can order most of our favors in quantities of one with the exception of personalized, edible or items sold in a set.
You will be charged the unit price of the product plus shipping and handling.
Tracking and Order Confirmation
How do I check the status of my order?
Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from
our location.
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly
suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can
accommodate your request without any additional charges.
Shipping
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if
requested) plus shipping time equals delivery time. Each order is processed within three to five business days. If an item
requires personalization, production time could take up to 10 business days, depending on the item. Our "item details"
provide additional information on production, so be sure to check before ordering.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
Do you ship to Canada?
Yes, all customs taxes and duties are the recipient's responsibility.
Do you ship internationally?
At this time, we do not ship outside the U.S., U.S. Territories or Canada.
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and
overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium
shipping fee.
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Value Wedding Favors would like to thank you for taking the time to view the wonderful wedding favors available through our site. In addition to our wedding favors, we
offer favors for many other of life's special occasions, such as birthday, graduation and many more. We also have links to our sister sites for your bridal party and wedding
invitation needs. Again, thank you for visiting Value Wedding Favors, your "Favor-It" wedding and all-occasion favor site.
offer favors for many other of life's special occasions, such as birthday, graduation and many more. We also have links to our sister sites for your bridal party and wedding
invitation needs. Again, thank you for visiting Value Wedding Favors, your "Favor-It" wedding and all-occasion favor site.
